Data & Information
In my first article, I argued that insurers are often data rich but information poor. Despite having vast volumes of data, most organisations lack the common business glossary, consistency, and context needed to make that data truly valuable. In my second article, I explored the distinction between data and business
Data & Information
In my last article, I argued that most insurers are data-rich but information-poor. Data floods the enterprise, yet leaders still struggle to derive insight, align decisions, or eliminate duplication. The reason is simple: data is not the same as business information. Data vs Business Information * Data is raw. A string
Data & Information
Most insurers proudly declare that they are “data-driven.” With vast amounts of policy, claims, customer, and risk data collected every second, the industry is awash with information sources. Yet scratch beneath the surface and a paradox emerges: insurers are data-rich, but information-poor. Why? Because data alone is not enough. In
Business Architecture
A controversial thought: in many organisations, Business Architecture has quietly taken on the role of PMO. Instead of serving as the wide-angle view on value, strategy, and future competitiveness, it often becomes: * Gatekeepers of governance. * Creators of flashy capability maps that gather dust. * A reporting layer that slows down delivery
Operating Model
Most enterprises run three parallel conversations. CX teams craft journey maps and moments-that-matter. Business Architects model value streams and capabilities. Data & AI teams pursue “use cases” where the data is convenient. Each stream is rational in isolation — yet together they create a three-speed organisation where experience, flow, and intelligence
Business Architecture
And use value streams to deploy AI where it actually matters. Most organisations are still obsessed with “fixing processes”. Teams map hand-offs, shave seconds off tasks, and automate steps. Efficiency improves locally, yet customers still wait, exceptions still bounce around the maze, and value still leaks between silos. The problem
Business Architecture
If your organisation doesn’t put “organisation debt” on the management agenda with targets, owners, and a pay-down plan, AI, platform modernisation, and Consumer Duty ambitions will continue to stall. Treat it like a real liability with an interest bill, a maturity profile, and a monthly statement—then refinance, retire,
Business Architecture
If your “Business Architecture review” feels like bureaucracy, you are using Business Architecture as a gate rather than as the shortest path from intent to value. Myth: Business Architecture is maps, meetings, and “no”. Reality: Business Architecture is the one function that stitches strategy to value delivery: strategy → value streams
AI & Automation
This morning I was priviledged to be invited to a discussion on what AI means for business architecture profession. It was one of the most interesting sessions that I had attended recently. Most of the value in our organisations flows through decisions. For years we have drawn capability maps, target
Digital Transformation
In my recent articles, I explored how adaptive operating models and capability-driven transformation are critical for insurers to thrive in an era shaped by open finance, embedded ecosystems and rapidly evolving customer expectations. This shift is especially visible in personal lines insurance, where mobile-first experiences are transforming how customers buy,
Operating Model
The financial services landscape is evolving at an unprecedented pace, and insurance is no exception. Open finance is transforming how data flows across the ecosystem, unlocking opportunities for new products, partnerships and customer experiences. For insurers, this shift brings significant challenges but also an opportunity to reimagine their role in
AI & Automation
The insurance industry is undergoing one of the most significant shifts in its history. Traditional operating models were designed for scale, control and efficiency, but they are now being tested by forces that are reshaping the entire landscape. Customers expect personalised, seamless and mobile-first experiences. Regulators demand greater transparency and