Operating Model
Before I turn to the professional analysis in this article, I want to be honest about the context. The conflict that began on 28 February 2026 has cost thousands of lives. But its consequences have reached into the daily lives of people far beyond the conflict zone. Fuel rationing has
Future of Work
In my previous article, “Hybrid Isn’t About Office Days. It’s About How Decisions and Controls Work,” I argued that hybrid working is not primarily a workplace policy. It is an operating model choice—and operating model choices determine whether execution stays reliable: how decisions are made, how controls
AI & Automation
AI is now a Board-level topic in UK financial services - not because it is new, but because it is becoming embedded in real decisions that affect customers, markets, and operational resilience. In January 2026, the Treasury Committee warned that the current approach to AI risks exposing consumers and the
Regulation & Resilience
Prudential Regulatory Authrity published its latest Supervisory Statement (SS5/25: “Enhancing banks’ and insurers’ approaches to managing climate-related risks”) in December 2025. It refreshes supervisory expectations first set in SS3/19 while positioning climate-related risk as a core prudential and operational resilience issue that must be embedded into governance, risk
Regulation & Resilience
On 31 March 2025, the UK operational resilience transition period ended. For many firms, that date quietly changed the question from “Are we ready for the deadline?” to “Can we keep proving we’re resilient—week in, week out?” That distinction matters. Programmes finish. Resilience does not. The FCA’s
Operating Model
The financial services landscape is evolving at an unprecedented pace, and insurance is no exception. Open finance is transforming how data flows across the ecosystem, unlocking opportunities for new products, partnerships and customer experiences. For insurers, this shift brings significant challenges but also an opportunity to reimagine their role in
Business Architecture
In today’s world, sustainability isn’t just a buzzword—it’s a must. Businesses everywhere are stepping up to make their operations greener, but turning big goals into real results can feel overwhelming. That’s where business architecture comes in. Think of it as a roadmap that connects your