AI & Automation
Ask a senior executive whether their organisation has an AI operating model and the answer will almost certainly be: “We’re working on it.” They are wrong. The model already exists. It is just not the one anyone designed. Over the past two years, most organisations have accumulated a sprawling,
AI & Automation
AI is now a Board-level topic in UK financial services - not because it is new, but because it is becoming embedded in real decisions that affect customers, markets, and operational resilience. In January 2026, the Treasury Committee warned that the current approach to AI risks exposing consumers and the
Data & Information
Stop curating definitions. Start shipping data people can trust and use. The Challenge Your business doesn’t need another glossary. It needs data that leaders can bet decisions on this quarter—fast, reliable, owned, and auditable. If your “information model” can’t help a COO decide in 60 seconds or
AI & Automation
Most financial institutions proudly announce that they are investing heavily in Artificial Intelligence, data platforms, and automation. They talk about predictive analytics, cognitive underwriting, self-learning risk models, and AI-driven personalisation. Yet behind the scenes, something doesn’t quite add up. Algorithms are built, dashboards are launched, bots are deployed — but
AI & Automation
This morning I was priviledged to be invited to a discussion on what AI means for business architecture profession. It was one of the most interesting sessions that I had attended recently. Most of the value in our organisations flows through decisions. For years we have drawn capability maps, target
AI & Automation
The insurance industry is undergoing one of the most significant shifts in its history. Traditional operating models were designed for scale, control and efficiency, but they are now being tested by forces that are reshaping the entire landscape. Customers expect personalised, seamless and mobile-first experiences. Regulators demand greater transparency and
AI & Automation
Artificial Intelligence (AI) is shaking things up in every industry—bringing in new ideas, driving innovation, and creating opportunities we’d only dreamed of before. But let’s be honest: just having the latest tech isn’t enough. To really make AI work for your business, you need a solid