Future of Work
Everyone recognises the importance of customer experience and how it impacts the success of their business. But how many businesses think about the significance of the employee experience and how that affects their organisation? As a business designer, I have come across “progressive” employers who take pride in talking about
Future of Work
Having been in the lockdown for now close to 3 months, I thought I had perfected working from home. The study has been rearranged to accommodate me 8-10 hours each day every week (compared to 1-2 days/week), external monitor in place, and an assortment of devices all at hand
Future of Work
COVID19 has taken a number of businesses by surprise. Many businesses do not actively encourage remote working and the practice is generally frowned upon. Or grudgingly accepted. Despite technical advances, there’s a pariah about remote working - people don’t work; they shirk work, etc etc. This is more
Digital Transformation
Sorry for the catchy title. But this post is about that. Have you heard of PewDiePie a.k.a. Felix Arvid? Or Roman Atwood? Or Lily Singh? Or Smosh? Well. Neither had I. Till recently. They are one of the highest earners on YouTube. Forbes recently published the highest grossers
Digital Transformation
What comes to your mind when you think of digital engagement? Your customers, your products, data, analytics? What about channels? You might have the fanciest of the products, and an army of eager customers waiting to experience them, but if you have not thought through your channel strategy, it may
Business Architecture
Gone are the days when a Business Architect would be called upon to provide ‘structure’ to an organisational change. If my experience counts, these days, I am increasingly being asked to inject ‘disruption’ in a (so-far) structured business. I have witnessed this most in financial services (having spent my life
Digital Transformation
Your customers do not come to you for your products/services. They are there to fulfil their needs. Incidentally, at that moment, your product seems best fit to fulfil their needs. And then when they come across a better product, they leave you. Should that be a surprise to you?
Digital Transformation
While driving a digital transformation programme, we often focus on the visible components of an operating model framework and how these elements, in their current state, are inhibitors to a successful delivery of a digital business. Too much focus on frameworks and models result missing some key elements in the